Terms & Conditions

What happens once you’ve received my order?
Once your order is received and we have successfully processed your payment (for further information, please see Payment below), we will produce a draft proof of your artwork using the design you have selected as a template. We will change the
specific information relevant to that design only as detailed on the product page such as, but not limited to, colour (which will be chosen from the options available) and name(s).
Within 2 working days, we will email the draft to the email address provided for your approval. Within a further 1 working day we will amend any spelling errors noted by you and ask for your final approval.
We will not make fundamental changes to the design (unless previously agreed in writing by us).
Once final approval is received, we will print and dispatch your design. For further details on the delivery process, please see below.

Will my personalised print look exactly like the one on the screen?
Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between onscreen products, proofs and the final printed item.

How will my order be sent?
Framed table plans will be sent at a cost to you of £19.95, via Parcelforce for UK addresses.
Unframed prints will be sent within 2 working day of receiving your artwork signoff.
Framed prints will be sent within 4 working days of receiving your artwork signoff.
We expect all UK deliveries will be received within 3-5 working days from the date of dispatch (with the exception of framed table plans which will be within 2 working days). 
If you need your item sooner than this, we can send via First Class mail at a cost to you of £3.95.
For addresses outside of the UK, we will provide individual postage prices on a case by case basis.

What if I’m not satisfied?
We want you to be happy with your purchase, so if you ever have a problem with any of our products please let us know and we’ll do whatever we can to make it right.
If an item arrives damaged, please let us know within 7 days and we will send you a full replacement as soon as possible. We may request photographic evidence of the damage.
Unfortunately, we cannot offer refunds of personalised items.

Data Protection
We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. Your details will not be passed to any third parties and we will treat all your personal information as confidential.
We hold your name, address, phone number and email address. We do not hold your credit/debit card details.
You will not be contacted by telephone or email with any special offers or promotions unless you agree to be contacted, by opting in to receive our newsletter.

Payment
Payment is accepted via Paypal. Don't worry if you don't have a Paypal account as you will still be able to with a credit or debit card on their site.
Payment will be debited at the time of purchase, or soon thereafter.
All Credit/Debit card payments are subject to authorisation by your card issuer.

General
All our products are subject to availability and may be discontinued at any time. 
Once we have completed any personalised item for you, we reserve the right to display it on our website.  For wedding items, we would not do this until after the date of the wedding.
Products are priced in UK Sterling. We reserve the right to alter product description or pricing without notice, but changes will not affect orders for which we have already sent you an order confirmation.
This website and its design, and all its contents and design of, are the sole property of Names In Frames. Any reproduction of part or all of its contents are strictly prohibited.
The information contained in this website is provided by Names In Frames and is for general information purposes only.
Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website or the information, products, services, or related designs. Any reliance you place on such information is strictly at your own risk.